Knowledge Base Article:CMO298
Registration keys moved to client area: Select login on the left menu bar.
FTP Static IP Address Requested
Created: Jul 18 2017, updated: Aug 18 2017
In order to do automatic downloads and imports into Crash Magic using our FTP server, Pd Programming will need a Static IP address to secure our FTP server.
The reason for requesting your static IP address is to secure our FTP server. In order to make sure that only our designated clients are permitted to up/download from our system, and to be sure that you are who you say you are each time you upload, we require that you provide us with a static IP. The "static" part is important, as if the IP changes, the process will fail.
Your external IP is easily identified by pointing your browser to one of
many web sites that can report it for you. One such site is: http://research.pdmagic.com/
However, only your IT dept can tell you if that is a *static* IP.
IMPORTANT: Using FTP to send the files is permitted only when prepared
as an automated process. Because sending files via FTP inserts them
directly into the Crash Magic import queue, with very little error
checking, you could do damage if a mistake is made. For this reason, we
have set up your current FTP directory as a "test". Once you have
everything automated, and working properly on your end, we will redirect
it to the "real" location. (no changes required on your part for
this) I would be happy to recommend a workflow to automate this. It would be best done by an IT professional.