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Having Pd’Programming take over an existing configuration.

Issue

Some users have created or modified their own configurations, and now have concerns or problems with them.

Explanation

Incorrectly altering an existing configuration can invalidate data currently stored in an Intersection Magic database.  Even if the data isn’t changed, the configuration describes how to read and interpret the data in the database.  While this is generally a safe operation if done correctly and according to the manual, it can be problematic if done incorrectly. 

Pd’ Programming can assist you in modifying your configuration and provide you with tools and advice for testing your configuration when complete.  Most of this information is in our knowledge base and in the “Creating a configuration” chapter in the manual.

Pd’ Programming can also “take over” the configuration process.  Pd’ Programming has a fixed cost for configurations and an incremental cost for modifying existing configurations.  When we are asked to “review” or “check” a configuration, what really needs to be done is that our configuration experts must go through all the steps of preparing a configuration, with the added restriction(s) of identifying and maintaining changes that were made by the client.

Solution

Correcting or verifying a user-created configuration is outside of the scope of general support.

In order for Pd’ Programming to review and “approve” or “certify” a configuration that was created or modified outside of our offices, we must essentially take ownership of that configuration.  Once completed, we become responsible for any mistakes in the reviewed configuration.  We don’t take this responsibility lightly.

Please contact us for a price quote, and we will help you determine the best course of action to correct the configuration and your data.  In some cases building a new configuration may be faster than identifying  and correcting a flawed data model.

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