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Data entry program reports BTFiler Hard Error and crashes or refuses to close

Issue

The data entry program, imwedit.exe, responds incorrectly in certain circumstances when there are no crashes in the database.

Explanation

Specifically, the data entry program reports errors when a new record is created and no date is entered, and the program is closed or an attempt is made to create or load a new record. The error that is occuring is that the system is attempting to add this record, but also knows that it shouldn’t be adding a record with an invalid date.

Solution

Since this error generally occurs when the database is empty, it is usually a good idea to create a new database and start over when this happens. Then, be sure that the first record is entered with at least a case id and date. Once that data has been entered and the record saved, future records should not pose a problem.
Please contact us if this sounds like the problem you are having. As it is still being investigated, we would like any input relating to it.

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